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Scheduling Specialist

Job ID: 4653645
Updated: November 13, 2018
Geographic Location: HomeOffice
Department: Scheduling
Full/Part Time: Full-Time
Shift: Days
Standard Hours: 40
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Job Summary

Scheduling Specialist / Medical Appointment Scheduler

This position is located onsite with Mercy Health, a client of Ensemble Health Partners. To learn more about Mercy, click the link below to apply.

A Scheduling Specialist is a vital member of the healthcare team, and is responsible for providing world class customer service to clients. 
Scheduling Specialist Responsibilities include:
  • The Scheduling Specialist / Medical Appointment scheduler performs all scheduling duties for patients wanting services across the organization
  • Selects accurate medical records for patient safety and schedules appropriate procedures based on physician orders
  • Provides proper patient instructions, pre-registering patients, obtaining and validating demographic and insurance information, and providing excellent customer service.
Scheduling Specialist will receive benefits:
  • Competitive compensation and benefits packages that reflect our commitment to providing fair and just workplaces.
  • Wellness programming designed to help our associates enhance their health, including a comprehensive annual health risk assessment.
  • A culture truly participatory and to strengthen diversity and inclusion.
  •  Growth - once you've joined our team, you will discover a variety of traditional and online learning opportunities, including tuition reimbursement, to help you acquire new skills and obtain degrees, certifications and CEUs. And our managers will coach you toward greater success.
  • Recognition - we recognize our associates through programs that include service awards, celebrations and personal appreciation. We also survey associates annually to assess their satisfaction with our organization and managers, and to identify areas for improvement.
Scheduling Specialist Requirements include:
  • Hgh School Diploma Required – Associates Preferred
  • 1-2 years of healthcare experience preferred
  • Understanding of admission, billing, payments and denials.  
  • Comprehensive knowledge of patient insurance process for obtaining authorizations and benefits verification.  
  • Knowledge of medical terminology or CPT or procedure codes.
  • Patient Access experience with managed care/insurance and Call Center experience highly preferred.
  • Articulate, personable, dependable and confident with excellent communication skills.
  • Customer service oriented, builds trust and respect by exceeding customer expectations.


Shift and Job Schedule


Full-Time, 40 hours/week


The shift for this position starts at 10:30am - 7:00pm, and then moves to 9:30am-6:00pm after a few months. 

Equal Employment Opportunity

It is our policy to  abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a), prohibiting discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibiting discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.

About Us

This position will be a part of the revenue cycle team at Ensemble Health Partners - a wholly owned subsidiary of Mercy Health. Ensemble Health Partners specializes in providing revenue cycle solutions and creating real value for its clients by building relationships, reducing revenue cycle spend and delivering exceptional results. Ensemble partners with hospitals across the United States to make real and lasting improvements that impact the bottom line.




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