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Senior Director Patient Access / Patient Access Director

Job ID: SRDIR01147
Updated: August 24, 2018
Geographic Location: 
Location: United States
Full/Part Time: 
Standard Hours: 
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The Senior Director of Patient Access establishes processes and policies for patient access across the organization. This includes admitting, OP registration services and ED Registration services (24/7) at multiple facilities and numerous entry points. They will determine and set the strategy for Patient Access. Responsible for identifying and implementing strategies to improve processes, promote operational efficiency, enhance the patient experience and meet regulatory compliance guidelines. This requires active engagement and collaboration with operational, Support Service leadership and staff. Will report directly to VP of Revenue Cycle. Some travel required.

Essential Functions:

Provides vision, leadership and operational oversight for all Patient Access functions and Senior Access leaders across the organization. This position will establish positive, collaborative relationships with operational leaders to fulfill the mission of the organization. Actively leads and/or participates in modernizing Patient Access. This includes but is not limited to: goal setting (department level and/or overall revenue cycle), tracking and reporting of metrics, development and implementation of action plans to achieve goals, like Revenue Cycle Initiatives (RCIs), the review and implementation of new technologies, standardization of policies and processes and development of communication tools, both for staff and internal customers. Organizes functions through establishing clear accountability, delegation of duties and appropriate departmentalization without creating silos. Develops and maintains an effective, visible and well-respected leadership team by selecting, evaluating, coaching and managing the performance of qualified professionals. Negotiates and recruits with other department managers the need for cross training and support in their areas as necessary. Promotes team-building relationships in all areas of responsibility. Works in a collaborative manner with all managers/team leaders to ensure a successful and compliant revenue cycle process.

Accountable for a comprehensive and effective communication strategy with the department that promotes Employee Engagement, which includes enhanced employee productivity and morale. Communication style should promote a common understanding of the market, vision, strategy and accountability. Promotes a culture of two-way communications and creates opportunities for staff participation. Staff should have regular assessments and educational opportunities. Determines appropriate staffing levels, monitors compensation and strengthens recruiting and retention process.

Other duties as assigned
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