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Dir Patient Access

Job ID: DIRPA01235
Updated: May 18, 2018
Geographic Location: 
Full/Part Time: 
Standard Hours: 
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Provides vision, leadership and operational oversight for on-site Patient Access staff within a specific hospital or market. Will provide direction to all admitting and registration teams across all entry points. This includes establishing positive, collaborative relationships with operational leaders at these specific sites or markets.

Organizes functions through establishing clear accountabilities, delegation of duties and appropriate departmentalization without creating silos. Develops and maintains an effective, visible and well-respected team by selecting, evaluating, coaching and managing the performance of qualified professionals. Negotiates and recruits with other department managers the need for cross training and support in their areas as necessary. Promotes team-building relationships in all areas of responsibility. Works in a collaborative manner with all managers/team leaders to ensure a successful and compliant revenue cycle process.

Accountable for a comprehensive and effective communication strategy within the facility and/or market that promotes Employee Engagement, which includes enhanced employee productivity and morale. Communication style should promote a common understanding of the facility / market, vision, strategy and accountabilities. Promotes a culture of two-way communications and creates opportunities for staff participation. Staff should have regular assessments and educational opportunities. Determines appropriate staffing levels, monitors compensation and strengthens recruiting and retention process.

Directs hiring and training for leadership and oversees the hiring and training of patient access staff.

Manages the budget.

Ensures staff are aware and compliant with all applicable laws, regulations, guidelines, etc.

Required Education:

Minimum: 4 year/Bachelors Degree

Preferred Education:

Graduate / Masters Degree


Certified Healthcare Access Manager (CHAM)

Certified Revenue Cycle Representative (CRCR)

Minimum Qualifications:

3 years in a Patient Access leadership role.

Financial and project management experience, experience in healthcare provider finance operations or similar service environment required.

Strong communication, organizational, interpersonal, and customer service skills required.

Able to work in a fast-paced environment.

Demonstrates proficiency in Microsoft Office applications.


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