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Senior Patient Access Specialist - Springfield Regional Medical Center

Job ID: 4666244
Updated: September 11, 2018
Geographic Location: Springfield
Department: Patient Access Registratn
Full/Part Time: Full-Time
Shift: Days
Standard Hours: 40
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Job Summary

Senior Patient Access Specialist

The Senior Patient Access Specialist  is responsible for performing admitting duties for all patients receiving services at Mercy Health. As a Senior Patient Access Specialist , additional duties can include training, scheduling, and other leadership responsibilities.  They are responsible for performing these functions while meeting the mission and goals of Mercy Health ministry and all regulatory compliance requirements.  The Senior Patient Access Specialist will work within the policies and processes as that are being performed across the entire organization.  

Senior Patient Access Specialist Responsibilities include:

  • Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity or compliance checks, providing proper patient instructions, collecting insurance information, receiving and processing physician order while utilizing an overlay tool and providing excellent customer service as measured by Press Ganey. They will serve as the SMART for the department. They are to  adhere to Mercy Health policies, and provide excellent customer service in these interactions with the appropriate level of compassion.  
  • Patient Access staff are responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected.  These activities may include accounts for other employees, departments, and facilities.
  • A Senior Patient Access Specialist is responsible for the development of training materials and programs for new hires to the department, as well as providing continuing education to associates in all areas of revenue cycle.
  • Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code, enters benefit data into system to support POS (Point of Service Collections) and billing processes to assist with a clean claim rate including pre-registration of patient accounts prior to the patient visit which may include inbound and outbound calls to obtain demographic information, insurance information, and all other patient information.
  • Operates the telephone switchboard to relay incoming, out-going and inter-office calls as applicable.

Senior Patient Access Specialist will receive benefits:

  • Competitive compensation and benefits packages that reflect our commitment to providing fair and just workplaces.
  • Wellness programming designed to help our associates enhance their health, including a comprehensive annual health risk assessment.
  • A culture truly participatory and to strengthen diversity and inclusion.
  • Growth-Once you've joined our team, you will discover a variety of traditional and online learning opportunities, including tuition reimbursement, to help you acquire new skills and obtain degrees, certifications and CEUs. Conferences and seminars enable you to trade best practices. And our managers will coach you toward greater success.
  • A wide array of learning and development opportunities, including programs to help lower wage associates build their skills and improve their earning potential.
  • Recognition-We recognize our associates through programs that include service awards, celebrations and personal appreciation. We also survey associates annually to assess their satisfaction with our organization and managers, and to identify areas for improvement.

Qualifications - Minimum

  • 2-3 years of experience in a Patient Access or Leadership role
  • Certified Healthcare Access Associate (CHAA) and or CRCR, Certified Revenue Cycle Representative required within 90 days of hire
  • Understanding of Revenue Cycle including admission, billing, payments and denials.  Comprehensive knowledge of patient insurance process for obtaining authorizations and benefits verification.  Knowledge of Health Insurance requirements required.


Full-time at 40 hours per week from 8:30 a.m. to 5:00 p.m with a rotational weekend and holiday.

A Senior Patient Access Specialist will have on-call responsibilities for the department, including providing after-hours support and leadership.  As part of on-call responsibilities, the Senior Patient Access Specialist  may be responsible to come in to work at unscheduled times to cover for staffing issues. 

Equal Employment Opportunity

It is our policy to  abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a), prohibiting discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibiting discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.

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