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AVP, Revenue Cycle

Job ID: AVPRE01318
Updated: August 31, 2018
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Job Description:

The Assistant Vice President of Revenue Cycle is responsible for day to day client operations and the planning, development, and implementation of policies, objectives and initiatives for respective clients. This position reviews and implements systematic approaches to maximize revenue and cash flow, to ensure results are consistently delivered. This position also assists in providing leadership, management and development of the Ensemble operations team. The position is responsible through influence and direction to meet client performance expectations. This position is required to communicate organizational values and positive leadership to all associates within the organization.

Job Description Summary:
  • Defines and establishes strategic direction, priorities, accountabilities, and ongoing quality improvement related to operations.
  • Conduct client analyses and provide recommendations, strategic innovative thinking skills, complex cross-functional operations experience.
  • Create and maintain operations strategic integration plans with clearly defined objectives, desired outcomes, and timeline of implementation.
  • Articulate in writing plans with deliverables, timelines and formal tracking process.
  • Strong interpersonal skills and proven ability to build relationships, influence decisions, and drive results.
  • Participate/lead program level meetings with program stakeholders.
  • Responsible for influencing change related to the key functions of Revenue Cycle.

Essential Job Duties:
  • Oversight of Operations, including but not limited to:
    • Client facing
    • Presentation of Key Performance Indicators
    • Direct oversight to improve operational performance in both the client setting and the centralized environments.
    • Provide overall direction for successful completion of projects.
  • Responsible for management of Revenue Cycle On-Site Directors at the client site
    • Direct authority of all leadership involved in revenue cycle operations that are physically located onsite at client. This includes but is not limited to:
      • Performance evaluation
      • Skill set enhancement
      • Accountability to KPIs
    • Develop/ adhere to specific objectives and performance standards as defined by client and by Corporate CRM in each area of responsibility
    • Coordinate with client management on process initiatives such as AR aging, denial management and self-pay collections / patient experience improvement.
    • Assist client management in understanding back-office metrics, tools, and reports.
      • Facilitate the monthly onsite meeting to review the MOR. Monitor AR aging and identify process issues/improvements in areas such as billing, collections, overall vendor performance, collection agency, and payment compliance
    • Monitor bad debt and identify process issues/improvements in areas such as registration, upfront collections, Medicaid eligibility, HIM, and Case Management.
    • Participates, drives, organizes sales opportunities and client deliverables surrounding revenue cycle.
    • Monitor cash flow to ensure achievement of client goals as well as closely manage to SLA requirements
    • Provide weekly and monthly reports as requested by client
    • Review performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined in EHP Service Level Agreements
    • Inform Ensemble and client leadership of any significant issues in the Patient Access and Back Office areas (e.g., Pre-registration delays, pre-authorization backlogs, cash posting backlogs, cash delays etc.) and monitor progress to resolution
    • Proactively plan for succession in key positions and lead the planning for coverage when vacancies occur (utilize float pools where applicable) to eliminate negative impact to facilities experiencing vacancies. Participate in candidate identification and consideration when filling open positions. Lead the process for onboarding new leadership at assigned locations
    • Perform staff reviews and prepare performance documents for direct reports
    • Participate in monthly client conference calls; provide updates on rotational basis and highlight key challenges and/or successes in an effort to share best practices across Ensemble and clients. Attend calls to obtain latest information on corporate initiatives and provide appropriate updates back to Ensemble
    • Other duties as assigned


A Successful Candidate Possesses:
  • Exhibits strong strategic, analytical, project management, communication and team leadership skills.
  • Willingness to learn new technology, tools, and procedures to address short term and long challenges.
  • Ability to build and maintain relationships with key internal and external stakeholders.
  • Participates in the organization’s continuing reassessment of its growth and operational efficiencies.
  • Communicates effectively while presenting complex information to technical and non-technical audiences.
  • Demonstrates the ability to maintain standards of confidentiality.
  • Understanding of organization context and be able to identify and engage relevant stakeholders to remove barriers.

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