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Patient Access Manager

Job ID: MANAG01330
Updated: September 12, 2018
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The Manager of Patient Access is responsible for planning, developing, organizing, and managing the Patient Access department and is responsible for performance and effectiveness of these department(s). The Manager will be responsible for the coaching and development of all staff performing these functions and implementing short and long-term plans and objectives to improve customer service and collect quality information. As a subject matter expert, this person must provide leadership and contribute to the revenue cycle and organizational goals and is responsible for meeting the goals of the organization, as well as meeting regulatory compliance requirements. The Manager of Patient Access will work closely with the Director of Patient Access to align processes and procedures with Ensemble Health Partners policies at an assigned facility or market.

Essential Functions:

Responsible for interviewing, hiring, staffing, performance management and development of staff. Counsels and disciplines employees when necessary in accordance with department and/or organizational policies. Develops, updates and implements job standards, job duties, departmental policies and performance appraisals for all areas of responsibility.

Develops and manages departmental staffing needs. Prepares monthly reports as requested. Establishes departmental goals with the staff to optimize performance and meet organizational while improving operations to increase customer satisfaction and meet financial goals of the organization. Coordinates employee work schedules to provide adequate daily staffing coverage.

Collects, interprets and communicates performance data using various tools and systems, while also using this data to make decisions on how to achieve performance goals. Works with internal and external customers to make key decisions, impacting either the organization as a whole or an individual patient. Works closely with ancillary departments to establish and maintain positive relations to ensure revenue cycle goals are achieved.

Assists in the development of dyad-reporting patient access staff. Provides training, education, goal-setting, and performance interventions as necessary to ensure adequate performance.

Minimum Education Required:

4 year/Bachelors degree

* Combination of post-secondary education and experience will be considered in lieu of a degree.

Licensure/Certifications Required:

Certified Revenue Cycle Representative (CRCR) Certification.

* New employees will be given 6 months to obtain this certification if they do not currently have it.

Preferred Certification:

Certified Healthcare Access Manager (CHAM)

Minimum Qualifications:

Minimum 2 – 3 year’s management experience in healthcare industry. Patient Access experience required. Experience with Microsoft a must.

Ability to balance numerous priorities, therefore requiring great skills in prioritization. Ability to understand and master numerous computer applications, while also understanding information technology enough to work with the I.T. department to ensure the technological needs of the department are being met.

Patient Access experience with managed care/insurance and Call Center experience highly preferred.

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