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Accounts Receivable Supervisor

Job ID: 4671015
Updated: November 22, 2018
Geographic Location: 
Department: Insurance Follow Up
Full/Part Time: Full-Time
Shift: Days
Standard Hours: 40
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Job Summary

This position is located onsite with Mercy Health, a client of Ensemble Health Partners. To learn more about Mercy, click the link below to apply.

The Accounts Receivable Supervisor manages all insurance follow-up and no response activities and is responsible for performance and effectiveness of the department.  The Supervisor will be responsible for implementing short and long-term plans and objectives to improve revenue and reduce denials. Additionally, they will be responsible for working with insurance companies to identify reasons for delayed payment for services and additional information requests. The Supervisor will work with Denials Management to identify and correct denials trends related to follow-up activities.  They will empower staff to develop methods of process improvement, including planning, setting priorities, conducting systematic performance assessments, implementing improvements based on those assessments and maintaining achieved improvements.

                                                                                                                                                                                                                                                                                                                                                                                      Staff Responsibilities include contacting insurance companies to determine reasons claims are outstanding, understanding and correcting any issues with claims as described by insurance companies to facilitate payment, providing additional information as requested by insurance companies to ensure timely payment of claims, identifying trends in delayed or denied payments by insurance companies to remediate issues and ensure timely payments when billed.

  • Ensures adherence departmental budget.  Prepares monthly reports as requested.  Establishes departmental goals with the staff to optimize performance and meet budgetary goals while improving operations to increase customer satisfaction and meet financial goals of the organization.
  • Collects, interprets and communicates performance data using various tools and systems, while also using this data to make decisions on how to achieve performance goals.  Works with internal and external customers to make key decisions, impacting either the organization as a whole or an individual patient.    Works closely with ancillary departments to establish and maintain positive relations to ensure revenue cycle goals are achieved.
  • Performs other duties as assigned.


  • 4 year Bachelor’s Degree
  • Three years management experience in healthcare industry.
  • Experience in physician and hospital operations, compliance and provider relations.
  • Combination of post-secondary education and experience will be considered in lieu of degree.


Completion of the Certified Revenue Cycle Representative (CRCR) certification within 90 days of your start date is a requirement of your continued employment by Ensemble Health Partners.


Full-time, 40 hours per week, days, 8:00 a.m. to 4:30 p.m.

Equal Employment Opportunity

It is our policy to  abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a), prohibiting discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibiting discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.

About Us

This position will be a part of the revenue cycle team at Ensemble Health Partners - a wholly owned subsidiary of Mercy Health. Ensemble Health Partners specializes in providing revenue cycle solutions and creating real value for its clients by building relationships, reducing revenue cycle spend and delivering exceptional results. Ensemble partners with hospitals across the United States to make real and lasting improvements that impact the bottom line.


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