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ROI Patient Care Specialist - St. Rita's Medical Center

Job ID: 4671417
Updated: December 4, 2018
Geographic Location: 
Department: HIM Release of Info
Full/Part Time: Full-Time
Shift: Days
Standard Hours: 40
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Job Summary

Brief Summary:

Provides accurate and timely release of information to hospitals, insurance billers and physician practices for patient care and billing purposes

Mission/Core Values:

It is expected that all of the duties and responsibilities of this position will be performed in a manner consistent with Mercy Health’s Standards of Behavior (CARE; Compassion: seeks to understand, listen and explain; Advocate: is the voice for the vulnerable;  Respect: demonstrates the highest regard for and welcomes all people; Excellence: commits to the highest standard of quality care, joyful service, and teamwork) and in a manner that reflects the core values of Mercy Health which are: Excellence, Human Dignity, Justice, Compassion, Sacredness of Life and Service. All supervisors and above are expected to model the organizational mission and values through their daily actions, decision making and priority setting. All supervisors and above are expected to develop, implement and monitor short and long range plans to meet or surpass standards consistent with the overall strategic plan.

Essenitial Functions:

  • Completes faxed release of information requests from hospitals, insurance billers and physician practices within thirty minutes of receipt
  • Answers phones and directs calls as appropriate
  • Monitors digital fax queues and indexes patient information to patient electronic medical record within thirty minutes of receipt
  • Scans all processed requests for information into HPF computer system for electronic storage


  • High School Diploma/GED
  • At least one year of clerical/office experience; workable knowledge of HIPAA regulations is required
  • Detail-oriented, organized, excellent communication skills, ability to effectively communicate with physicians and their staff; ability to work in a fast paced environment


Full-Time at 40 Hours/Week from 9:00am-5:30pm, Monday-Friday. There may be slight changes in hours to allow for coverage. 

Equal Employment Opportunity

It is our policy to  abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a), prohibiting discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibiting discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.

About Us

This position will be a part of the revenue cycle team at Ensemble Health Partners - a wholly owned subsidiary of Mercy Health. Ensemble Health Partners specializes in providing revenue cycle solutions and creating real value for its clients by building relationships, reducing revenue cycle spend and delivering exceptional results. Ensemble partners with hospitals across the United States to make real and lasting improvements that impact the bottom line.


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